Student debt collectors got it wrong

The article “Student debt is a problem for everyone” was frankly straightforward and interactive. The columnist presented a mood that keeps awake students who financed their education. I, too, am struggling to get myself out of the web of the education loan industry.
The problem isn’t about the need of an education loan or the availability of it; it is the lack of transparency and decency of the debt financiers and/or collectors.
Back in December, about noon one day, I answered a phone call that intrigued me to hop on a suspicious airplane. 
The caller, who purported to be a Department of Education debt collector, requested me to verify what I considered “sensitive information.” 
She goes, “Can you verify your date of birth for me?” I immediately got defensive and replied, “How can you ask me that question? You better identify yourself before you get my eight-digit date of birth.”
It wasn’t until half-an-hour on the phone that I noticed the collector’s dealings with students are incredibly questionable. 
But I think the recent executive order may change the situation a bit.